1.1 Company Name: Klaus Wittrup Water
1.2 Address: Mailboxes etc., L'Alfaz del Pi, Box 202, Spain
2.1 Website: www.klauswittrupwater.com
2.2 Services: Klaus Wittrup Water provides water filtration system installation and cartridge replacement services. Additionally, we sell replacement cartridges and filter packs, which can be delivered by post upon direct request.
2.3 Target Audience: Our services and products are available to individuals and businesses throughout Europe who seek clean drinking water directly from their taps. Physical installation services are limited to the geographic area between Valencia and Alicante in Spain.
3.1 Account Creation Requirements: Users must provide a valid email address, password, and name to create an account. Optionally, users may also provide a phone number.
3.2 Age Restrictions: Only individuals who are at least 18 years old are permitted to create an account or make a purchase on our website.
3.3 User Responsibilities: Users are responsible for maintaining the confidentiality of their account credentials and for all activities conducted under their account. Users agree to notify Klaus Wittrup Water immediately of any unauthorized use of their account or any other breach of security.
4.1 Description of Products and Services: Klaus Wittrup Water offers professional installation services for water filtration systems, ensuring the tap water is safe for consumption. We also provide replacement cartridges for these systems. These cartridges can be purchased either through direct service or online requests. Installation packs for self-installation are available upon request.
4.2 Payment Terms: Payments are processed exclusively through Stripe. By making a purchase, you agree to comply with Stripe's terms and conditions, which can be reviewed on Stripe's official website.
4.3 Shipping and Delivery Policies: Our products are shipped via Correos (Spain) or another suitable carrier. Once a shipment has been dispatched, it cannot be modified, returned, or cancelled. Customers will receive tracking information for their orders.
4.4 Return and Refund Policies: Returns are accepted only if the product arrives damaged. In such cases, the customer must return the item for inspection. Upon verification of the damage, a refund will be issued. Returns for reasons other than damage will not be accepted.
5.1 Types of Data Collected: We collect the following personal data: email address, name, phone number (optional), and shipping address (for online purchases).
5.2 Usage of Personal Data: Personal data is used solely for the purposes of processing orders and contacting customers regarding their purchases or any issues that may arise.
5.3 Data Protection Measures: Personal data is securely stored with ReflowHQ. We ensure that all data collected from users on our website is not stored, saved, or used in any other manner beyond what is necessary for order fulfillment and customer service.
5.4 Data Sharing Policies: We do not share personal data with third parties except as necessary for order processing and delivery.
6.1 Ownership of Content: All content on the Klaus Wittrup Water website, including but not limited to text, graphics, logos, images, and software, is the property of Klaus Wittrup Water and is protected by international copyright laws.
6.2 Copyright Information: This website and its contents are protected under global copyright agreements. Unauthorized use or reproduction of any content is strictly prohibited.
6.3 Trademarks: "Klaus Wittrup Water," its logo, and related branding elements are trademarks of Klaus Wittrup Water. These trademarks are protected under intellectual property laws and may not be used without prior written permission.
7.1 Governing Law: These terms and conditions are governed by the laws of Spain and the European Union. Any disputes arising from the use of this website or its services will be subject to the jurisdiction of the courts in Spain.
7.2 Jurisdiction: In the event of a dispute, the parties agree to submit to the exclusive jurisdiction of the courts located in Spain.
7.3 Dispute Resolution Methods: Klaus Wittrup Water is committed to resolving disputes amicably and fairly. Should any issues arise, we will make every effort to resolve them with courtesy and transparency.
8.1 Disclaimers of Warranties: While Klaus Wittrup Water endeavors to ensure that our filters last for approximately one year under normal conditions, we do not guarantee the effectiveness of the filters in all environments. In areas with poor water quality, filters may clog sooner.
8.2 Limitation of Liability: We do not offer warranties on the filters themselves. However, if the housing of the filter system breaks due to an internal issue not caused by the customer, we may provide a replacement within the first three months of installation. Our liability is limited to the cost of the product and does not extend to any incidental or consequential damages.
9.1 Changes to Terms and Conditions: Klaus Wittrup Water reserves the right to modify these terms and conditions at any time. We encourage customers to review our terms periodically. Continued use of our website or services constitutes acceptance of any changes to these terms.
These terms and conditions constitute a legally binding agreement between the user and Klaus Wittrup Water. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree to these terms, you should not use our website or services.